Frequently Asked Questions
- We use a variety of high-quality materials for our 3D printed products, including PLA, ABS, and PETG, depending on the specific requirements of the product.
- To ensure the longevity of your 3D printed item, handle it with care and avoid exposing it to extreme temperatures or direct sunlight for extended periods. For cleaning, gently wipe the item with a soft, damp cloth, or wash it with warm water and soap. Avoid using hot water, harsh chemicals, or abrasive materials, as they may damage the surface or cause the colors to fade.
The production time for a 3D printed product varies depending on its size and complexity. Most items are completed within a few days, but please check the product description for more accurate production times.
- The printing time depends on the size and complexity of the item, as well as the material used. Smaller, simpler items may take just a few hours, while larger or more intricate designs could take several days. We will provide you with an estimated turnaround time when you place your order.
Yes, we welcome custom design requests and modifications to existing products. Please contact us with your requirements, and we’ll be happy to discuss your project.
Yes, we can print custom designs for our customers. Simply provide us with your 3D model file in a compatible format (such as .STL, .OBJ, or .3MF), and we will review the design and provide you with a quote for the printing service. If you need assistance with creating a 3D model, our team of experienced designers can help you bring your idea to life.
We offer various shipping options, including standard and express shipping. Delivery times depend on the destination and the chosen shipping method. Please refer to our shipping policy for more information.
Yes, we ship our 3D printed products internationally. Please note that international shipping may be subject to customs fees and import taxes, which are the responsibility of the customer.
We have a 30-day return policy for our 3D printed products. If you are not satisfied with your purchase, please contact us to initiate a return or exchange. For more details, please refer to our return policy.
We accept a variety of payment methods, including credit cards, PayPal, and other secure online payment options.
Our 3D printed products are designed with safety in mind. However, please be aware that some items may contain small parts that can pose a choking hazard for young children. Always supervise children when they are interacting with 3D printed products.
Many of our 3D printed products are suitable for outdoor use, but it is essential to consider the specific material used for the item. Some materials may be more susceptible to UV damage or changes in temperature. Please check the product description for information on outdoor suitability.