Frequently Asked Questions
What materials do you use for your 3D printed products?
- We use a variety of high-quality materials for our 3D printed products, including PLA, ABS, and PETG, depending on the specific requirements of the product.
How do I care for and clean my 3D printed item?
- To ensure the longevity of your 3D printed item, handle it with care and avoid exposing it to extreme temperatures or direct sunlight for extended periods. For cleaning, gently wipe the item with a soft, damp cloth, or wash it with warm water and soap. Avoid using hot water, harsh chemicals, or abrasive materials, as they may damage the surface or cause the colors to fade.
How long does it take to produce a 3D printed product?
The production time for a 3D printed product varies depending on its size and complexity. Most items are completed within a few days, but please check the product description for more accurate production times.
How long does it take to print an item?
- The printing time depends on the size and complexity of the item, as well as the material used. Smaller, simpler items may take just a few hours, while larger or more intricate designs could take several days. We will provide you with an estimated turnaround time when you place your order.
Can I request a custom design or modification to an existing product?
Yes, we welcome custom design requests and modifications to existing products. Please contact us with your requirements, and we’ll be happy to discuss your project.
Can you print custom designs?
Yes, we can print custom designs for our customers. Simply provide us with your 3D model file in a compatible format (such as .STL, .OBJ, or .3MF), and we will review the design and provide you with a quote for the printing service. If you need assistance with creating a 3D model, our team of experienced designers can help you bring your idea to life.
What are the shipping options and delivery times?
We offer various shipping options, including standard and express shipping. Delivery times depend on the destination and the chosen shipping method. Please refer to our shipping policy for more information.
Do you ship internationally?
Yes, we ship our 3D printed products internationally. Please note that international shipping may be subject to customs fees and import taxes, which are the responsibility of the customer.
What is your return policy for 3D printed products?
We have a 30-day return policy for our 3D printed products. If you are not satisfied with your purchase, please contact us to initiate a return or exchange. For more details, please refer to our return policy.
What payment methods do you accept?
We accept a variety of payment methods, including credit cards, PayPal, and other secure online payment options.
Are your 3D printed products safe for children?
Our 3D printed products are designed with safety in mind. However, please be aware that some items may contain small parts that can pose a choking hazard for young children. Always supervise children when they are interacting with 3D printed products.
Can I use your 3D printed products outdoors?
Many of our 3D printed products are suitable for outdoor use, but it is essential to consider the specific material used for the item. Some materials may be more susceptible to UV damage or changes in temperature. Please check the product description for information on outdoor suitability.
Do you offer bulk discounts for large orders?
- Yes, we do offer discounts for large orders or bulk purchases. Please contact us at [email protected] with the details of your order, and we will be happy to provide you with a customized quote.