At 3DPrintBase, we strive to provide exceptional products and services. However, we understand that sometimes things might not go as planned, and you may need to return a product. This Return Policy outlines our guidelines and procedures for returns, exchanges, and refunds. Please read it carefully before initiating a return.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that personalized orders are not eligible for returns due to their customized nature.
You have 30 days from the date of delivery to request a return. If this period has passed, unfortunately, we cannot offer a refund or exchange.
To initiate a return, please contact us at [email protected] with your order number and details about the product you would like to return. We will respond with instructions on how to proceed with the return.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
If you need to exchange a product due to defects or damage, please contact us at [email protected]. We will provide instructions on how to proceed with the exchange.